• Attend all inbound calls & Maintain Call Abandon Rate.
• Placing orders without errors and trade confirmation for all orders placed instantly.
• Making outbound calls post market for campaigns for client meeting, new acquisition, collect fresh cheque, reactivation.
• Call all new A/Cs mapped after account opening (Direct / AP Client) for handholding, Now Installation Guidance, Dealing Desk Support, Self introduction - within 48 hours of account mapping.
• Quarterly attrition should not be > 10% . clients not trading for 90 days should not be > 10%
• Monthly Active Ratio (over 2 trades in a month) of clients mapped to each dealer should be min 70%
• Resolving issues and providing correct information to clients / Coordination with Back office and internal departments.
• Pass / Timely Renew NCFM Certifications on time before sitting in dealing terminal.
• Viability should be 12 times of CTC
• To meet and manage top 50 Customer personally if in Kolkata or else over phone. Along with tracking and growing revenues, profitability of these clients.
• Accounts per month from client reference > 2
• Responsible for cross selling products like Insurance, Mutual funds, SIPs, IPO & Inline-MF etc to the existing set of customers