The role involves traveling to customer locations to perform the installation, configuration, and servicing of our companys products, including GPS tracking systems, CCTV cameras, and fuel monitoring sensors. The candidate will be responsible for setting up new devices at client sites, ensuring that all equipment is installed correctly and functioning according to company standards. This includes mounting hardware, connecting necessary wiring, configuring system settings, and testing the devices to ensure proper operation.
In addition to installations, the role also includes providing after-sales service and technical support to customers. This may involve troubleshooting device issues, diagnosing faults, performing repairs or replacements when required, and ensuring that the systems continue to operate efficiently. The candidate will also guide customers on how to use the installed systems and basic maintenance procedures.
Frequent travel to different customer locations is a key part of this position, so candidates should be comfortable with fieldwork and interacting with clients professionally. Maintaining accurate service reports and installation records is also expected.
A two-month training program will be provided by the company to ensure that the candidate gains complete knowledge about the installation process, product features, troubleshooting techniques, and customer service standards before independently handling field assignments.