Direct Marketing Channel Sales Communication Skills Micro Finance
Any Bachelor Degree, Post Graduate Diploma
Age -Below 30
Requirement/skills While there's no formal education beyond a high school diploma typically required for frontline customer service representatives, good communication skills are essential. Education, training or a background in marketing, communications or business can also be an asset. If working in a highly specific field, knowledge of the industry can also be useful. Frontliners are expected to be knowledgeable about the subject matter being discussed and be able to assist customers as needed. Internal training is often provided to ensure employees in this field are fully prepared for the role before interacting with consumers.
About the roles- Frontliner is the term used to describe people who work on the front lines of a business operation, primarily in customer service roles. They represent the face or voice of the business, are the first to interact with customers and are expected to be ambassadors of the business. As such, the role requires good people skills, exceptional verbal communication skills and an ability to be patient, calm and accommodating.