Visit Customer at the scheduled hours. Minimum of 10 customer visits a day.
€žh Responsible for speaking to customers who are overdue on payments.
€žh Understand the reason behind payment being overdue, also to understand if issues with product or services, to help make the payment.
€žh Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
€žh Engage in active listening with customers, confirming or clarifying information and diffusing angry clients, as needed.
€žh Effective Negotiation Skills.
€žh Maintain clear records on customer Visits and Follow ups
€žh Responsible to Trail updates
€žh Utilize the given software, databases, scripts, and tools appropriately.
€žh DRA certified
€žh Adhere to all company policies and procedures