Responsibilities:
- Troubleshooting and repairing equipment at customer sites
- Installing new equipment and ensuring it is functioning properly
- Performing regular maintenance on equipment to prevent breakdowns
- Providing technical support to customers over the phone or through remote access
- Collaborating with sales and engineering teams to resolve customer issues
- Documenting all service and maintenance activities in detailed reports
- Training customers on how to properly use and maintain equipment
- Maintaining accurate inventory of spare parts and tools