Field Collection Executive (B2B Debt Recovery)

Field Collection Executive

Job Summary

We are looking for a Field Collection Executive to manage assigned B2B receivable cases and recover overdue payments through professional customer visits and regular follow-ups.

The role involves visiting customers/clients, conducting PD (Personal Discussion/Profile Discussion) for customer verification and assessment, understanding payment issues, obtaining payment commitments, and ensuring timely recovery of outstanding dues.

The ideal candidate should be comfortable with field travel, customer interaction, negotiation, and target-based collection activities while maintaining a professional and ethical approach.

Key Responsibilities

* Visit assigned customers/clients for recovery of overdue and outstanding payments.

* Conduct regular field visits based on assigned cases, priority, outstanding amount, and location.

* Conduct PD (Personal Discussion/Profile Discussion) with customers for customer verification, business/profile assessment, and case understanding.

* Verify customer details, business status, contact information, and payment-related information during field visits.

* Understand the reason for payment delays, disputes, or non-payment.

* Discuss outstanding invoices/dues with customers and professionally communicate the payment requirement.

* Obtain PTP (Promise to Pay) from customers and ensure timely follow-up until payment is received.

* Follow up with customers through field visits and telephone calls as required.

* Negotiate payment timelines within the guidelines and authorization provided by the company/client.

* Identify potential recovery issues and immediately escalate critical or high-risk cases to the Team Leader/Manager.

* Handle customer queries and coordinate with the internal team for invoice, payment, or account-related concerns.

* Support the resolution of customer disputes by collecting relevant information and coordinating with the concerned internal/client team.

* Maintain accurate records of field visits, PD findings, customer responses, PTPs, collections, and case status.

* Submit daily field activity reports and collection updates to the reporting manager.

* Update assigned cases accurately in Excel, Google Sheets, CRM, or the company's collection management system.

* Collect and maintain proper payment acknowledgement/receipts as per company process.

* Ensure all collection activities are conducted professionally and in accordance with company policies, client instructions, and applicable legal guidelines.

* Achieve assigned daily activity, PTP, and monthly collection/recovery targets.

* Maintain confidentiality of customer and client information.

Required Skills & Qualifications

* Minimum qualification: 12th Pass / Plus Two / Any Degree.

* Previous experience in field collection, B2B collections, debt recovery, accounts receivable, sales, field sales, or customer relationship management is preferred.

* Good communication and interpersonal skills.

* Strong negotiation, convincing, and follow-up skills.

* Ability to conduct PD and professionally assess customer/business profiles.

* Good understanding of customer handling and payment follow-up.

* Basic computer knowledge and ability to update reports using MS Excel / Google Sheets.

* Comfortable with regular local travel and field visits.

* Ability to manage multiple assigned cases and prioritize visits effectively.

* Target-oriented, self-motivated, and disciplined.

* Honest and responsible approach toward handling customer information and collections.

Key Performance Indicators (KPIs)

Performance will primarily be evaluated based on:

* Monthly collection/recovery achievement.

* Number and quality of field visits completed.

* Number of PDs completed.

* PTP generation and PTP conversion.

* Follow-up effectiveness on overdue cases.

* Accuracy and timeliness of daily reports.

* Case-wise recovery performance.

* Customer handling and professional conduct.

Ideal Candidate

The ideal candidate is someone who is confident in dealing with customers face-to-face, comfortable with field travel, good at negotiation and follow-up, and strongly focused on recovery targets.

Experience in B2B payment collection or Accounts Receivable will be an added advantage.

• Experience

  2 - 7 Years

• No. of Openings

  3

• Education

  12th Pass

• Role

  Field Collection Executive

• Industry Type

  Accounting / Finance

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  U - 134B, 2nd Floor, Shakarpur, Laxmi Nagar , Delhi -110092