key responsibilities
1. erp system management and optimization
strategy and planning: define and execute the erp strategy, ensuring the system aligns with core business processes across finance, supply chain, manufacturing, hr, and other departments.
implementation & upgrades: lead and manage the full erp lifecycle, including new system implementations, module deployments, and major version upgrades.
customization and configuration: oversee the configuration and customization of erp modules to meet specific business requirements, minimizing modifications where possible to maintain system integrity.
business process improvement: collaborate with departmental leaders to analyze existing business processes, identify gaps, and leverage erp functionality to streamline operations and enhance efficiency.
data integrity & reporting: ensure the accuracy, security, and integrity of data within the erp system. develop and manage reporting tools (., power bi, tableau) and dashboards to provide business insights for strategic decision-making.
2. it infrastructure and operations
system performance: monitor the performance and health of the erp system, as well as the general it network, hardware, and software, proactively addressing issues to minimize downtime.
security and compliance: implement and manage it security protocols, data backup and disaster recovery plans, and ensure all systems comply with relevant internal policies and external regulations.
it support: oversee the provision of technical support and troubleshooting for all it and erp-related issues, managing the help desk and coordinating timely resolution.
asset and inventory management: manage the procurement, deployment, maintenance, and retirement of all it hardware and software assets.
3. project and vendor management
project leadership: manage multiple it and erp projects concurrently, including defining scope, developing project plans, managing budgets, and tracking progress against deadlines.
team leadership: lead, mentor, and provide technical guidance to the erp specialists, it support staff, and other project team members.
vendor relations: manage relationships and contracts with erp software vendors, external consultants, and other it service providers to ensure optimal service and support.
budgeting: prepare, manage, and track the annual it and erp budget, ensuring cost-effective technology investments.
4. training and stakeholder collaboration
cross-functional liaison: act as the primary liaison between the it department and all other business units (., sales, finance, operations) to ensure the erp system meets their evolving needs.
user adoption: develop and deliver comprehensive training programs, user manuals, and documentation to ensure high user adoption and proficiency across the organization.
change management: facilitate change management processes to ensure smooth transitions for end-users during new implementations or system upgrades.