Enterprise Account Manager

Job Summary:

The ILL Key Account Manager is responsible for acquiring, managing, and growing key enterprise

accounts for Internet Leased Line (ILL) services. This role involves building strong relationships with

decision-makers, ensuring high customer satisfaction, and driving revenue growth through

consultative sales and account retention strategies.

Key Responsibilities:

1. Sales & Business Development

- Identify, pitch, and acquire large enterprise clients for ILL solutions.

- Develop and execute strategic sales plans to meet revenue targets.

- Work with ISPs, corporates, SMEs, and government organizations to promote ILL services.

- Conduct presentations and demonstrations to showcase service advantages.

2. Account Management & Retention

- Serve as the primary point of contact for key accounts, ensuring seamless communication.

- Build long-term relationships with CIOs, IT heads, and procurement teams.

- Drive renewals, upgrades, and cross-sell opportunities for enterprise solutions.

- Handle customer escalations and ensure quick resolution in collaboration with technical

teams.

3. Customer Experience & Service Assurance

- Ensure high service uptime and SLA compliance in coordination with the NOC & support

teams.

- Conduct regular service reviews with key accounts and propose improvements.

- Monitor customer usage patterns and recommend optimized bandwidth solutions.

4. Market Research & Competitive Analysis

- Stay updated on industry trends, competitor pricing, and new technologies in ILL &

enterprise connectivity.

- Provide feedback to product and marketing teams to refine offerings.

5. Revenue Collection & Credit Control

- Monitor billing, invoicing, and collections to ensure timely payments.

- Work with finance teams to reduce outstanding dues and improve cash flow.

• Experience

  5 - 11 Years

• No. of Openings

  7

• Education

  Graduate (Certificate/Diploma/Others, B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech/B.E)

• Role

  Enterprise Account Manager

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Coimbatore