• coordinate with internal departments on requirements and deadlines. primary mailing contact for internal customers throughout the mailing life cycle
• manage the process for reporting performance metrics to the larger global marketing team and relevant practice areas
• manage and optimize email templates; improve email process and efficiency
• responsible for project management and managing calendar/schedules for email campaigns. communicates schedules to all participants and keeps mailings on schedule
• monitoring and troubleshooting email deliver ability
• troubleshoot technical issues and consult with it or vendor technical support to implement solutions
• regularly researches and evaluates the latest email marketing trends and makes recommendations for email marketing programs
• knowledge of industry best practices for email marketing and the ability and desire to learn new tools and technologies quickly
• experience working with other relevant marketing systems (salesforce), marketing databases and web based applications
• strong analytical skills; demonstrated passion for digging into data to test hypothesis and continually improve results
• process-oriented with strong problem solving skills and a technical aptitude
• ability to work independently and collaboratively in cross-functional teams in a fast-paced environment; enthusiastic, self-motivated and flexible
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