job description
job summary
(primary purpose & general description of the role)
:
the trainee will learn the entire ediscovery processing workflow on global tools; get familiar with the input/ output of the processing workflow; deliverables.
principle duties & responsibilities
:
- work as back-up technician to support live jobs in absence of the live techs.
- execute projects specific tasks in ediscovery processing software.
- create and prepare load files along with other deliverables as necessary for hosting the data onto other platforms.
- maintain a high sense of urgency while working on multiple projects; escalating items to the client services team if there are going to be delays in timing.
- work on job requests in order of priority pulling from a queue, as well as by assignment.
- perform quality control checks on self and others work to ensure quality ratings remain low.
- follow and maintain utilization tracking for hours.
- respond to internal requests via email during designated times.
- follow escalation procedures when needed.
- perform other related duties as assigned.
qualifications / work experience /
skills
qualification/ skills
- bachelor of technology (computer science).
- strong knowledge of ms office & related applications.
- good communication skills – written and verbal.
- ability to multi-task and remain calm under pressure.
- willing to adapt quickly to a rapidly changing environment.
- strong analytical skills, problem solving skills and resourcefulness.
- sql background is a plus.
the company offers a competitive benefits package:
- medical insurance for self, spouse, and two children, paid by the employer.
- personal accident and term life insurance premium.
- companies provide paid vacation days, public holidays, and sick leave to give employees time to rest and recharge.
- parental leave
- employee assistance programs (eap): eaps provide employees with confidential counselling and support services for personal or work