Ecommerce Online Store Admin and Support Executive

Cronbay Technologies Pvt Ltd

role: e-commerce online store admin + support executive company: cronbay technologies

overview:

cronbay technologies, a leading digital marketing agency based in bangalore, is seeking a highly skilled e-commerce online store admin + support executive with expertise in customer handling and operations management to join our team.

key responsibilities:

e-commerce store management:

- manage and maintain product listings on the online store, including uploading new products, updating details, and ensuring accuracy. - monitor inventory levels and coordinate restocking to avoid shortages. - collaborate with vendors and suppliers to ensure timely deliveries and updates. - resolve technical or operational issues related to the website or store. - generate sales and performance reports regularly to identify trends and areas for improvement.

-doing market research to stay up to date with the industry trends.

customer support:

- communicate with customers via email, chat, and phone in both english and hindi to address inquiries, resolve issues, and provide assistance. - handle order processing, returns, refunds, and exchanges as per company policies. - guide customers through order placement and payment processes. - maintain a high level of professionalism and empathy while dealing with customers.

operational activities:

- assist in creating and executing promotional campaigns, including offers and seasonal sales. - coordinate with other teams to ensure accurate and appealing content. - identify inefficiencies in store operations and recommend solutions for improvement. - work towards enhancing customer satisfaction and overall store performance.

requirements:

- language skills: fluency in both english and hindi (written and spoken). - education: bachelor's degree in related field preferred. - proficiency in microsoft office (excel, word) and basic data analysis. - excellent communication skills

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Professional Degree, B.A, B.C.A, B.Com, B.Ed, B.Sc, B.E, B.Tech, Any Bachelor Degree

• Role

  E Commerce Executive

• Industry Type

  Advertising / MR / PR / Events

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office