We are looking for a dependable Duty Manager with 3 to 5 years of experience to oversee daily operations and ensure a positive experience for staff and customers in Uttara Kannada, India. The ideal candidate will have a strong background in management and excellent problem-solving skills.
Key Responsibilities:
1. Supervise Staff: Oversee daily activities of team members to ensure efficiency and performance standards are met, providing guidance and support as needed.
2. Customer Service: Address customer inquiries and resolve complaints promptly, ensuring a high level of satisfaction and fostering positive relationships.
3. Operations Management: Monitor and maintain operational processes, ensuring compliance with company policies and procedures to achieve business goals.
4. Scheduling: Prepare and manage staff schedules, ensuring adequate coverage during shifts to maintain smooth operations.
5. Reporting: Maintain accurate records of daily operations, incidents, and employee performance, preparing reports for senior management as required.
Required Skills and Expectations:
Candidates must hold a graduate degree and have a proven track record in a supervisory role. Strong communication and leadership skills are essential, as the Duty Manager will need to motivate and guide team members effectively. The ability to think critically and handle stressful situations with composure is necessary. A proactive approach to problem-solving and a genuine commitment to customer service will be key to success in this role. Flexibility in working hours and days is expected to meet the operational needs of the business.