Desktop Support Engineer

IT Mantra Techintellect Pvt. Ltd.

·         address user tickets regarding hardware, software and networking

·         install, upgrade, support and troubleshoot xp, windows 7, windows 10 , microsoft office products and any other authorized desktop applications

·         install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

·         responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (pc) or notebooks that has authorized access to the network

·         walk customers through installing applications and computer peripherals

·         ask targeted questions to diagnose problems

·         guide users with simple, step-by-step instructions

·         conduct remote troubleshooting

·         test alternative pathways until the resolution of an issue

·         customize desktop applications to meet user needs

·         record technical issues and solutions.

·         direct unresolved issues to the next level of support personnel

·         follow up with clients to ensure their systems are functional

·         report customer feedback and potential product requests

·         help create technical documentation and manuals

·         supervising the administration of systems related network to ensure availability of services to authorized users.

requirements

·         proven work experience as a desktop support engineer, technical support engineer or similar role

·         hands-on experience with windows environments.

·         working knowledge of office automation products and computer peripherals, like printers and scanners

·         knowledge of network security practices and anti-virus programs

·         ability to perform r

• Experience

  2 - 3 Years

• No. of Openings

  1

• Education

  Diploma

• Role

  Desktop Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office