- conduct outbound calls to potential customers to promote products or services: the telesales executive will be responsible for making calls to potential customers to introduce them to the company's offerings and persuade them to make a purchase.
- handle customer inquiries and complaints: the telesales executive will need to address any questions or concerns raised by customers and resolve any complaints in a timely and professional manner.
- achieve sales targets and quotas: the telesales executive will be required to meet or exceed sales targets set by the company in order to contribute to the overall success of the sales team.
- maintain accurate records of customer interactions: it is important for the telesales executive to keep detailed records of all customer interactions, including calls made, responses received, and sales closed.
- good communication skills: the candidate should have excellent verbal communication skills to effectively convey information to customers and address their queries.
- persuasive ability: the candidate must possess the ability to persuade customers to make a purchase by highlighting the benefits and features of the products or services being offered.
- basic computer skills: the candidate should be comfortable using basic computer applications such as ms office and be able to update customer records accurately.
- positive attitude: the candidate should have a positive attitude and be able to handle rejection in a professional manner while maintaining a friendly demeanor with customers.