Roles and Responsibilities
To recover dues of delinquent customer as per allocation through in-house as per RBI guidelines and as
process & policies laid down by the organization within set timelines. Coordination and support to field team to ensure timely resolution of cases. He/she would be responsible for collection of overdue accounts of customer is all buckets and for various
products through Tele-calling. (targets on productivity and collections as per product/bucket as per the
organization policies) Maintaining detailed feedback file in required format, maintain trails on the collection portal Should be able to resolve customer queries and escalate as when required (as per specified grid) Collect customer payments in accordance with payment due dates Utilize various skip tracing tools and collection strategies to locate the right party in order to negotiate
payments. Make outbound calls in a professional manner and improving customer relations.
Experience : 1 - 5 Years
No. of Openings : 50
Education : Any Bachelor Degree
Role : Debt Recovery Agent
Industry Type : Banking / Financial Services / Stock Broking
Gender : [ Male / Female ]
Job Country : India