individual tasks vary depending on the size and structure of the organization, but you'll generally
need to:
● monitor the live stream of client/s operation and production information and keep it on
record.
● monitor and compare the data for the analysis report, data labeling and event labeling as
per the requirements of the client/s.
● report issues/bugs to the testing and development team on time, coordinate and follow up
on the resolution.
● continual monitoring and keeping the system check to make sure the operations at the client
don't stop and take precautionary steps to keep the system live.
● talk to staff or clients through a series of actions, over the phone, to help set up systems or
resolve issues.
● provide support, including procedural documentation and relevant reports support the
roll-out of new applications.
● respond within agreed time limits to call-outs.
● work continuously on a task until completion (or referral to third parties, if appropriate).
● prioritize and manage many open cases at one time.
● rapidly establish a good working relationship with customers and other professionals, such
as software developers.
● test and evaluate new technology.
primary requirement:
● bca, bsc it and computer science with 1 to 3 years of experience in relevant or any technical
support field.
● communication - good language skills in english and should be interactive with the team.
● well versed with excel.