Customs Executive

JobMate

We have an urgent requirement for CRM Voice process for inbound process:

Initially Work from Home till lockdown, all candidates should have PC/Laptop with good internet connection.

Designation : Customer Service Executive (Voice Process) Hindi Mandatory

Qualification : 12th /Diploma /Any

Industry : BPO

Process : Voice process (Inbound/Outbound)

Shift : Rotational Shift

Eligibility : Fresher/ Experienced

No of Requirements : 80

Job location : Chennai

Languages Known : Hindi & English (Mandatory) ,Malayalam/Kannada/Tamil/Telugu.

Roles and Responsibilities

1. Customer Service Executives are required to answer incoming calls from callers for various reasons- answer inquiries, resolve complaints, requests and provide information.

2. Identifying and assessing customers needs to achieve satisfaction.

3. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

5. Keep records of customer interaction

Desired Candidate Profile

+2/Graduates/PG. Should be fluent in English, Hindi (Mandatory) and one regional language

Relevant experience in customer service would be an added advantage.

Very good spoken English & Good Attitude

Experience : 0 - 3 Years

No. of Openings : 30

Education : Higher Secondary, M.A, M.Arch, M.C.A, M.B.A/PGDM, M.Com, Any Doctorate Degree

Role : Customs Care Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India