Customer Support

The customer support provides the organizational skills to interface with clients to meet their needs and requirements for their laboratory analysis

PRIMARY RESPONSIBILITIES

 Effectively communicate with clients to ensure that client goals are being met.

 Answering basic technical questions.

 Ensuring that customer turnaround times are met.

 Ensuring that client analytical requests are accurately logged in.

 Giving out pricing information and quotes.

 Resolving ambiguities between company and Client.

 Checking reports for accuracy and completeness.

 Signing and authorizing release of reports.

 Coordinate the efforts of sample collection, sample receiving, and sample custody.

 Respond to client inquiries or complaints.

ADDITIONAL RESPONSIBILITIES

 Ensure that technical operations and business are conducted in compliance with the QA Manual.

QUALIFICATIONS/SKILL REQUIREMENTS

 Qualifications for this position are a bachelor’s degree in a science or technical field and a general knowledge of the techniques and limitations of environmental testing. One year of laboratory experience may be substituted for degree.

 Good organization skills and positively influence others. Ability to develop plans to improve company’s effectiveness, quality and customer service.

 Strong interpersonal and communications skills (written & spoken.

 Strong computer skills.

 Ready to work USA time basis.

• Experience

  1 - 2 Years

• No. of Openings

  10

• Education

  Graduate

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office