Customer Support

AKRK Technologies Pvt Ltd

The customer support provides the organizational skills to interface with clients to meet their needs and requirements for their laboratory analysis

PRIMARY RESPONSIBILITIES

Effectively communicate with clients to ensure that client goals are being met.

Answering basic technical questions.

Ensuring that customer turnaround times are met.

Ensuring that client analytical requests are accurately logged in.

Giving out pricing information and quotes.

Resolving ambiguities between company and Client.

Checking reports for accuracy and completeness.

Signing and authorizing release of reports.

Coordinate the efforts of sample collection, sample receiving, and sample custody.

Respond to client inquiries or complaints.

ADDITIONAL RESPONSIBILITIES

Ensure that technical operations and business are conducted in compliance with the QA Manual.

QUALIFICATIONS/SKILL REQUIREMENTS

Qualifications for this position are a bachelors degree in a science or technical field and a general knowledge of the techniques and limitations of environmental testing. One year of laboratory experience may be substituted for degree.

Good organization skills and positively influence others. Ability to develop plans to improve companys effectiveness, quality and customer service.

Strong interpersonal and communications skills (written & spoken.

Strong computer skills.

Ready to work USA time basis.

Experience : 1 - 2 Years

No. of Openings : 10

Education : Any Bachelor Degree

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India