Customer Support

OSCORP TECHNOLOGIES

Technical Support Executive is responsible for providing technical support to clients in person and remotely .

Task:- Software Installation, Client Interaction on call, Software troubleshooting.

- Ask customers targeted questions to quickly understand the root of the problem

-Track computer system issues through to resolution, within agreed time limits

- Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue

- Properly escalate unresolved issues to appropriate internal teams (. software developers)

- Provide prompt and accurate feedback to customers

- Refer to internal database or external resources to provide accurate tech solutions

- Ensure all issues are properly logged

- Prioritize and manage several open issues at one time

- Must be fluent in English Speaking and writing.

Experience : 0 - 1 Years

No. of Openings : 2

Education : B.C.A, B.Tech/B.E, M.C.A, M.Tech

Role : Customer Support

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India