Customer Support - International Chat Process

Alorica India

job description:

customer service international non-voice process:

• provide customer support and resolve customer queries via phone and email.

• build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ customer satisfaction (csat) scores for the work you performed.

• research, diagnose, troubleshoot and identify solutions to resolve customer issues.

• candidate should be flexible to work in 24*7 environments (us shift).

key qualifications & skills required

• freshers to 6months of experience with customer support experience in an international non voice process.

• the candidate should have excellent command over english - fluency in spoken english, customer service skills and high energy levels

• excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.

• should be quick learner and self-motivated.

• candidates who have experience into domestic non voice process can be considered as freshers.

core competencies

• pleasant, professional and courteous personality.

• excellent problem solving and customer service skills

• ability to think creatively and should have positive attitude.

• strong analytical & interpersonal skills

benefits

• best in the industry pay upto lpa + night shift allowance

• performance based incentives

• incredible growth opportunities from internal ijps

• regular rewards and recognition program

• monthly employee engagement activities.

• free two way transportation within 25km radius from bellandur ecospace.

• free medical insurance

for further clarifications contact or mail to the below given details

contact person: priya (hr associate)

• Experience

  0 - 1 Years

• No. of Openings

  30

• Education

  Any Bachelor Degree

• Role

  Customer Support

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office