Alorica India Pvt Ltd

Bangalore, Karnataka

Job Description:Customer Service International Voice Process:1.Provide customer support and resolve customer queries via chat.2.Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs 3.Candidate should be flexible to work in 24*7 environments (US Shift).Key Qualifications & Skills RequiredFreshers to 6months of experience with Customer Support Experience in an International Non Voice Process .The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levelsExcellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.Should be quick learner and self-motivated.Candidates who have experience into domestic Non Voice Process can be considered as freshers.Benefits:Best in the industry pay up to 2.3 LPAFree two way transportation within 25km radius from Bellandur Ecospace.Night Shift allowance.

Job Description:Customer Service International Non-Voice Process: Provide customer support and resolve customer queries via phone and email. Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Research, Diagnose, troubleshoot and identify solutions to resolve customer issues. Candidate should be flexible to work in 24*7 environments (US Shift).Key Qualifications & Skills Required Freshers to 6months of experience with Customer Support Experience in an International Non Voice Process. The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions. Should be quick learner and self-motivated. Candidates who have experience into domestic Non Voice Process can be considered as freshers.Core Competencies Pleasant, professional and courteous personality. Excellent Problem Solving and Customer Service Skills Ability to think creatively and should have positive attitude. Strong analytical & Interpersonal skillsBenefits Best in the industry pay upto 2.30 LPA + Night Shift Allowance Performance based incentives Incredible growth opportunities from internal IJPs Regular Rewards and Recognition Program Monthly Employee Engagement Activities. Free two way transportation within 25km radius from Bellandur Ecospace. Free Medical InsuranceFor further clarifications contact or mail to the below given detailsContact Person: Priya (HR Associate)