Customer Support Executive

Ileads Auxiliary Services Pvt Ltd

job description

job title: tele executives /customer care executive

location: dehradun, uttarakhand

department: operations

standard work hours: monday to to however flexible works hour can be implemented as per requirement.

purpose of position: to provide inbound and outbound sales and support to customers both internal and external.

salary: 7k to 15k

key accountabilities:

answer inbound/outbound calls

create purchase orders

respond to customer enquiries

sell product & place customer orders

up-sell products & services where applicable

clear daily email logs

identify, research & resolve customer issues

complete call logs & reports

enter order details into the system

research all billing & payment issues

relay all call trends where necessary to supervisor

recommend process improvements where necessary

quote and send out samples

customer follow-ups

general administration as required

competencies:

fast & accurate data entry skills

excellent phone manner

a high level of accuracy & attention to detail

customer focus

be a self-starter who shows initiative

respond to customer enquiries

qualifications & experience:

graduate in any field

graduate & undergraduate

warm regards.

• Experience

  0 - 6 Years

• No. of Openings

  50

• Education

  Any Doctorate Degree, Diploma, Advanced/Higher Diploma, Higher Secondary, Integrated PG, Any Bachelor Degree, Professional Degree, Post Graduate Diploma, Secondary School, Vocational Course

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office