Customer Support Executive

Ileads Auxiliary Services Pvt Ltd

Job Description

Job Title: Tele Executives /customer care executive

Location: Dehradun, Uttarakhand

Department: Operations

Standard Work Hours: Monday to to however flexible works hour can be implemented as per requirement.

Purpose of Position: To provide inbound and outbound sales and support to customers both internal and external.

Salary: 7k to 15k

Key Accountabilities:

Answer inbound/outbound calls

Create purchase orders

Respond to customer enquiries

Sell product & place customer orders

Up-sell products & services where applicable

Clear daily email logs

Identify, research & resolve customer issues

Complete call logs & reports

Enter order details into the system

Research all billing & payment issues

Relay all call trends where necessary to supervisor

Recommend process improvements where necessary

Quote and send out samples

Customer follow-ups

General administration as required

Competencies:

Fast & accurate data entry skills

Excellent phone manner

A high level of accuracy & attention to detail

Customer focus

Be a self-starter who shows initiative

Respond to customer enquiries

Qualifications & experience:

Graduate in any field

Graduate & Undergraduate

Warm Regards.

Experience : 0 - 6 Years

No. of Openings : 50

Education : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, Post Graduate Diploma, Integrated PG, Any Doctorate Degree

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India