Customer Support Executive

Genxlead Solutions Private Limited

Company GENXLEAD RETAIL PVT LTD

Department SHYAWAY

Role CUSTOMER SUPPORT EXECUTIVE

Preference Only Female

JOB DESCRIPTION

Handle the customers complaints, provide appropriate solutions and alternatives within the time limits;

follow up to ensure resolution.

Identify and assess customers needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts.

Manage large inbound calls.

Provide accurate, valid and complete information by using the right methods/tools.

Follow communication procedures, guidelines and policies.

Take an extra mile to engage customers.

Excellent Communication in Hindi is mandatory.

Strong phone contact handling skills and active listening.

Ability to multi-task, prioritize, and manage time effectively.

Customer orientation and ability to adapt/respond to different types of characters.

Proven customer support experience is added advantage.

QUALIFICATION : Any Graduate Female

EXPERIENCE : 0-2 years

COMPENSATION : 1,50,000/- to 2,50,000/- LPA

INTERVIEW MODE : Direct Walk-in | Tuesdays & Thursdays | 10:00 14:00

VENUE :

Genxlead Retail Pvt Ltd

Door No. 1, 109, Poonamallee High Road,

Sivabatham, Vanagaram,

Chennai - .

Landmark: Beside ARR Mahal

Experience : 0 - 1 Years

No. of Openings : 4

Education : Any Bachelor Degree

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India