job location: bengalore
the customer service representative attracts potential customers by answering product and service questions; suggesting information about other products and services. process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. has knowledge of commonly-used concepts, practices and procedures within a particular field. rely on instructions and pre-established guidelines to perform the functions of the job. the target is to ensure excellent service standards and maintain high customer satisfaction.
job functions:
● open and maintain customer accounts by recording account information
● resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
● maintain financial accounts by processing customer adjustments
● recommend potential products or services to management by collecting customer information and analyzing customer needs
● prepare product or service reports by collecting and analyzing customer information
● contribute to team effort by accomplishing related results as needed
● manage large amounts of incoming calls
● generate sales leads
● identify and assess customers' needs to achieve satisfaction
● build sustainable relationships of trust through open and interactive communication
● provide accurate, valid and complete information by using the right methods/tools
● meet personal/team sales targets and call handling quotas
● handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
● keep records of customer interactions, process customer accounts and file documents
● follow communication procedures, guidelines and policies
Experience
1 - 3 Years
No. of Openings
1
Education
M.B.A/PGDM, Any Bachelor Degree, Post Graduate Diploma
Role
Customer Support Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office