Customer Support Executive

ExcelR Solutions

Chat agents communicate with customers through live chat or calls to answer questions, solve problems and troubleshoot. Since they function on the front line of customer service, its important that chat agents be comfortable communicating directly with customers. Chat agents can work remotely or in a standard office environment, and are generally required to have customer service experience.

Duties and Responsibilities:

. Receive and Promptly Respond to Customer Queries

. Learn About New Services

. Develop Customer Service Solutions

. Identify Possible Website Errors

Skills and Qualifications:

. Graduate

. Good communications skills & etiquette is preferred

. Should have good experience in customer service

. Good typing speed with above 25wpm

. Problem-solving skills

Tools:

. Live chat software (such as Zendesk Chat, Kayako, Front, or Nextiva)

. Email software and services (such as Outlook, MailChimp, or Gmail)

Experience : 1 - 3 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India