Customer Support Associate

Unicsol India Pvt Ltd

we are looking for a tele caller, also known as a telemarketer or telephone sales representative, is a professional who makes outbound calls to potential customers or clients with the goal of promoting a product, service, or event and generating sales or leads.

roles&responsibilities:

• cold calling: making a high volume of outbound calls to individuals or businesses who may be interested in the product or service being offered.

• product or service promotion: providing information about the product or service, highlighting its features and benefits, and answering any questions or concerns the potential customer may have.

• lead generation: identifying and qualifying potential leads by gauging their interest, needs, and suitability for the product or service being offered.

• customer relationship management: maintaining a database of potential customers and updating it with relevant information, such as contact details, preferences, and interactions.

• achieving sales targets: meeting or exceeding assigned sales quotas by effectively pitching the product or service and persuading potential customers to make a purchase.

• handling objections: addressing customer concerns or objections and providing appropriate solutions or explanations to overcome any barriers to the sale.

• follow-up calls: making follow-up calls to potential customers who have expressed interest but have not yet made a purchase, aiming to convert them into customers.

• recording and documenting: accurately documenting call details, customer feedback, and any important information obtained during the calls for future reference and analysis.

• adhering to scripts and guidelines: following predefined scripts, guidelines, and sales strategies provided by the organization to ensure consistent messaging and adherence to company policies.

• upselling and cross-selling: identifying opportunities to upsell or cross-sell additional products or services to existing customers during the call.

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  Any Bachelor Degree

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office