Customer Support Associate

Unicsol India Pvt Ltd

We are looking for a Tele caller, also known as a telemarketer or telephone sales representative, is a professional who makes outbound calls to potential customers or clients with the goal of promoting a product, service, or event and generating sales or leads.

Roles&Responsibilities:

Cold calling: Making a high volume of outbound calls to individuals or businesses who may be interested in the product or service being offered.

Product or service promotion: Providing information about the product or service, highlighting its features and benefits, and answering any questions or concerns the potential customer may have.

Lead generation: Identifying and qualifying potential leads by gauging their interest, needs, and suitability for the product or service being offered.

Customer relationship management: Maintaining a database of potential customers and updating it with relevant information, such as contact details, preferences, and interactions.

Achieving sales targets: Meeting or exceeding assigned sales quotas by effectively pitching the product or service and persuading potential customers to make a purchase.

Handling objections: Addressing customer concerns or objections and providing appropriate solutions or explanations to overcome any barriers to the sale.

Follow-up calls: Making follow-up calls to potential customers who have expressed interest but have not yet made a purchase, aiming to convert them into customers.

Recording and documenting: Accurately documenting call details, customer feedback, and any important information obtained during the calls for future reference and analysis.

Adhering to scripts and guidelines: Following predefined scripts, guidelines, and sales strategies provided by the organization to ensure consistent messaging and adherence to company policies.

Upselling and cross-selling: Identifying opportunities to upsell or cross-sell additional products or services to existing customers during the call.

Experience : 0 - 1 Years

No. of Openings : 20

Education : Any Bachelor Degree

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India