Customer Support Executive

Engineering Man Power Placement

Job Title - Field agent/ Customer Support Executive

Hiring For Male

Location: Gurugram

Fresher and experienced both can apply

Understand and manage Accounts, billings and receivable (under expert guidance)

Identify the hospital and line of treatment (under expert guidance)

Ensure the right guesthouse for the travellers (through the selected hospital)

Handhold the patients through the treatment process at the hospital (by phone as and when

required; you may need to go once in a while in person, but largely it will be by phone and email)

Monitor and track all the admission formalities (by phone and email)

Provide regular medical updates to the sponsor of the treatment (such as, the insurance agency, charity organization, employer, etc) by email.

Keep track of the additional requirements (if discovered during the treatment) and organize interventions accordingly -to strive to ensure that the treatment process does not get disrupted by email/phone.

Handhold the travelers if they wish to get visa for any other country on their way back home (at extra cost) by phone/email.

In case the patient/attendant are English constrained, then provide interpreter services (at extra cost)

Once you have understood & got trained in the job (and you feel you would want to do business development), then:

Growth Potential:

Opportunity for international trips to conduct CMEs, OPDs, conference & creating/reviving

business relationships.

Experience : 0 - 1 Years

No. of Openings : 5

Education : Secondary School, Diploma, Professional Degree, Any Bachelor Degree, B.A, Any Doctorate Degree

Role : Customer Support Executive

Industry Type : Pharma / BioTech / Clinical Research

Gender : Male

Job Country : India