Customer Support Coordinator

DigiDocConvergence IT Solutions LLP

Responsibilities and Duties

Provide accurate, valid and complete information by using the right methods/tools

Visit client location to assist employees in regards to claim & policy related queries (if required candidate work from client location).

Maintain good customer relationships with professionalism

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Excellent communication and presentation skills

Computer Literacy, Basic & Advance Excel Skills (With advance Excel Vlookup, HLookup, Pivot Table)

Experience : 1 - 2 Years

No. of Openings : 2

Education : B.Com, M.Com

Role : Customer Support Coordinator

Industry Type : Banking / Financial Services / Stock Broking

Gender : Male

Job Country : India