Customer Support Associate

Krsnaa Diagnostics Ltd

Answering phones and explaining the product and services offered by the company.

Contacting existing customers as well as prospective customers using scripts.

Obtaining customer information and other relevant data.

Asking questions to the customer and understanding their specifications.

Resolving queries and issues related to the products and services.

Maintaining the database of the customers on a regular basis.

Suggesting solutions based on customers needs and requirements.

Complete daily call targets in a timely manner.

Maintain customer data in CRM.

Lead conversion.

To write down important information provided by the customer and follow up with them on a regular basis.

Experience : 1 - 6 Years

No. of Openings : 25

Education : Higher Secondary, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree

Role : Customer Support Associate

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India