Customer Support Associate

• Answering phones and explaining the product and services offered by the company.

• Contacting existing customers as well as prospective customers using scripts.

• Obtaining customer information and other relevant data.

• Asking questions to the customer and understanding their specifications.

• Resolving queries and issues related to the products and services.

• Maintaining the database of the customers on a regular basis.

• Suggesting solutions based on customer’s needs and requirements.

• Complete daily call targets in a timely manner.

• Maintain customer data in CRM.

• Lead conversion.

• To write down important information provided by the customer and follow up with them on a regular basis.

• Experience

  1 - 6 Years

• No. of Openings

  25

• Education

  Diploma

• Role

  Customer Support Associate

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office