Customer Service Support (Full Time)

Teleperformance India

functional/ operational:

▪ complete the logs specified by the process.

▪ ensure adherence to time schedules.

▪ be available for all briefings and updates.

▪ be aware of and comply with any client / process / product updates.

▪ share the day's performance with the tl and colleagues

▪ refer to central information database to handle queries.

▪ go through the database regularly to check of any updates.

▪ address any problems/ grievances with the tl/ tc/ tm that may have a bearing on

productivity or efficiency.

▪ maintain high customer satisfaction rating as per the feedback taken by various

agencies/ authorities.

▪ take steps to improve on performance based on coaching.

general security responsibilities:

▪ adhering to information security policies and procedures of teleperformance

▪ ensuring compliance to information security policies and procedures

specific security responsibilities:

▪ understand and comply with information security policies and procedures and

report all security incidents.

▪ ensure the audit non-compliances are fixed within the stipulated timelines.

▪ protect information entrusted to you.

▪ follow the information labeling and handling procedures based on the

classification level of the asset.

▪ follow the clear screen and clear desk policy.

▪ adhere to the internet code of conduct, email usage policy and customer

information and data security policy.

comply with the non-disclosure agreement

• Experience

  0 - 2 Years

• No. of Openings

  400

• Education

  B.A, B.Arch, B.B.A, B.C.A, B.Com, B.E, B.Ed, Bachelor of Hotel Management, B.Sc, Any Bachelor Degree

• Role

  Customer Service Support

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office