Customer Service Representative jobs in Bhiwandi (Thane) - Swapnil

  • Customer Service Representatives (csr)

    Swapnil

    1. 2 - 5 yrs
    2. Thane NA NA NA
    NA
    Not disclosed

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  • Job View 39 Views
  • Applicants Less than 5 Applicants
  • 2021-03-21 2021-09-21

Job Description

Customer Service Responsibilities

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Industry

Telecom / ISP

Functional Area

Sales & Marketing / Business Development/telecaller

Number of Vacancy

1

Education

Higher Secondary, Other Bachelor Degree

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