the position requires someone to deal with their germany office team & german counterparts
Senior Executive – Equipment/Documentation
Provide exceptional support for our applications and associated services
Answer phone calls, chat and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc…
Meet and exceed service level goals
Stay updated with the process knowledge / changes - refer to knowledge updates/ repositories to effectively process transactions
Adhere to security practices set by organization