Customer Service Manager - Full Time - Freshers

We are looking for a Customer Service Officer to join our team in Kolkata. This is a full-time position ideal for freshers who are looking to start their careers in customer service. If you are friendly, patient, and have a desire to help others, this role is a great fit for you.

**Key Responsibilities:**

- **Assist Customers:** Provide support to customers by answering their queries through phone, email, or chat. You will be the first point of contact, helping clients with their needs.

- **Problem Solving:** Address customer issues and complaints effectively, working to resolve problems quickly and ensuring customer satisfaction.

- **Maintain Records:** Keep accurate records of customer interactions and transactions. This helps improve service quality and provides useful information for future reference.

- **Collaborate with Teams:** Work closely with other departments to ensure that customer needs are met and that any issues are escalated correctly.

- **Feedback Collection:** Gather customer feedback and suggestions to help improve products and services. Your insights are valuable for enhancing the customer experience.

**Required Skills and Expectations:**

- Strong communication skills: You should be able to speak clearly and write well to communicate effectively with customers.

- Patience and empathy: Being understanding and kind when dealing with customer issues is essential.

- Basic computer skills: Familiarity with using computers and handling basic software is important for record-keeping and communication.

- Team player: Ability to work well within a team and support colleagues when needed.

- Time management: You should be able to manage your time efficiently to handle multiple customer inquiries promptly.

If you are eager to learn and grow in a customer-focused environment, we encourage you to apply!

• Experience

  Fresher

• No. of Openings

  3

• Education

  12th Pass

• Role

  Customer Service Officer

• Industry Type

  Banking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Kolkata