Customer Service Executive

Credence

0 - 6 Years
10 Openings
Not Disclosed
Face-to-Face interview
Pune

Key Skills

Customer Associate Customer Service Advisor Fresher BPO Collections

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Job Description

designation – executive – customer service

department – operations

job description

as an executive - customer service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the united states to collect on overdue and unpaid bills. as a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.

utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.

able to manage difficult customer issues while working in a fast paced environment

determine the reason for delinquency and best course of action to assist our borrowers.

engage our consumers with the highest level of respect and dignity.

profile requirements

good written and oral communication skills

third-party collections experience preferred (medical or telecom)

hsc passed [10+2]

this job requires you to work us shifts scheduled between 5:30 pm & 10:30 am

sunday fixed off & alternate saturday working

hr - cynthia