Customer Service Executive

Credence

Designation Executive Customer Service

Department Operations

Job Description

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.

Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.

Able to manage difficult customer issues while working in a fast paced environment

Determine the reason for delinquency and best course of action to assist our Borrowers.

Engage our consumers with the highest level of respect and dignity.

Profile Requirements

Good written and oral communication skills

Third-party collections experience preferred (Medical or Telecom)

HSC passed [10+2]

This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am

Sunday fixed Off & Alternate Saturday Working

HR - Cynthia

Experience : 0 - 6 Years

No. of Openings : 10

Education : Higher Secondary, Diploma

Role : Customer Service Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India