Customer Service Executive

Swedish ME Steel

as a customer service executive specialist, you will support all sales operations in the indian subcontinent. you understand that swedish me steel private limited is dedicated to delivering high quality products with a high quality customer experience.

are you ready to join a fast-moving team at an international company on a mission to enable businesses to do more and be more by using the best and most versatile tool steel in the world, toolox?

job description

• serve as the first point of contact for all sales related activities by responding to all phone and email inquiries in a timely and efficient manner.

• follow up generate sales leads

• attract potential customers by answering standard product and service questions.

• prepare all sales related documents including quotations, invoices, delivery notes, certificates.

• resolve questions and service issues for customers via phone, email and text

• maintaining accurate records on all current and potential customers as well as a log of all communications.

• maintaining product inventory report monthly and preparation mis report

• follow up and monitoring of payments, prepare statement of accounts for customers, coordinate with field sales on collection.

• prepare product or service reports by collecting and analysing customer information

• conduct feedback calls in a timely and professional manner to ascertain the customer's experience with swedish me steel and the products offered.

• weekly planning session with field sales and logistics.

• take on a variety of projects with fellow team members and complete them successfully.

• resolve all inbound and outbound support requests per established guidelines

• conduct all business within the scope of swedish me steel company policies & procedures.

required experience, skills and qualifications

• a bachelor degree or equivalent (preferred , bba)

• minimum 0-3 years’ experience in customer service and/or office administration.

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  B.B.A, B.C.A, B.Com, B.Sc, M.B.A/PGDM, Any Bachelor Degree, Post Graduate Diploma

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office