Customer Service Executive

Zenpay Solutions

1 - 2 Years
1 Openings
1.3 - 2.5 Lac/Yr
Face-to-Face interview
Noida

Key Skills

Microsoft Office Communication Skills Customer Care

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Job Description

Answer phone calls in a more professional manner and provide information about products and services as required by the callers.

Keep records of interactions and transactions of customer; keeping record of details of customer complaints (chargebacks, fund transfer etc) inquiries, and comments.

Follow up with the internal team to ensure speedy resolution adhering to timelines set for resolution.

Ensure customer grievances are addresses effectively.

Generate regular MIS and provide service updates to the internal stakeholders.

Ability to quick understand a problem and coordinate with the right people to solve it as soon as possible.

Experience
1 - 2 Years
No. of Openings
1
Education
Any Bachelor Degree
Role
Customer Service Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Zenpay Solutions

Established in 2018 by Ankit Bhargava, Zenpay, has revolutionized the banking sector by introducing Zero Balance Salary Account for blue collared employees and promoting digital payment solutions in the country which is potentially the first step towards digital India.
Today, Zenpay Solutions is a Fintech company offering hassle free digital payment solutions to employers and employees making the payment process simple and efficient for all our users.