Customer Service Executive

• Handling escalation calls & e-mails & irate customer complains

• Assigning e-mail & web cases to executives

• Assigning Bounce Email Callings & updating the master file daily

• Preparing & sending various MIS reports to concerned departments

• Conducting root cause analysis of complains

• Monitoring productivity of executives on various parameters like average handling time, quality of calls & e-mails, etc.

• Enterprise monitor tracking, analyzing calls in queue & abandoned calls

• Managing & continuously improving team's performance and quality parameters & scores

• Updating the team on new developments within the company & markets

• Co-ordination with other departments regarding enquiries & complains

• Experience

  1 - 7 Years

• No. of Openings

  5

• Education

  Graduate

• Role

  Customer Service Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office