Prepare product or service reports by collecting and analysing customer information
Generate sales opportunities
Managing customer calls
Stay friendly and helpful
Resolve questions and service issues for customers via phone, email and text
Accurately document customer interactions
Determine opportunities for new sales
Resolve all inbound and outbound support requests per established guidelines.
Identify and act as a company ambassador at all times
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone lsAbility to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Customer orientation and ability to adapt respond to different types of characters
Familiar with CRM systems and practices
Resolve customer complaints via phone, email, mail or social media
Be professional
Experience : 0 - 2 Years
No. of Openings : 1
Education : Any Bachelor Degree, Post Graduate Diploma, M.A, M.C.A
Role : Customer Service Executive
Industry Type : IT-Hardware & Networking / IT-Software / Software Services
Gender : Female
Job Country : India