Customer Service Executive

Goofy Tails Pvt Limited

0 - 2 Years
1 Openings
2.8 - 3.0 Lac/Yr
Face-to-Face interview
Delhi

Key Skills

Customer Care Executive Customer Support Executive Telecaller Telemarketer Telemarketing Executive

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Job Description

Prepare product or service reports by collecting and analysing customer information

Generate sales opportunities

Managing customer calls

Stay friendly and helpful

Resolve questions and service issues for customers via phone, email and text

Accurately document customer interactions

Determine opportunities for new sales

Resolve all inbound and outbound support requests per established guidelines.

Identify and act as a company ambassador at all times

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone lsAbility to stay calm when customers are stressed or upset.

Comfortable using computers.

Experience working with customer support.

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Customer orientation and ability to adapt respond to different types of characters

Familiar with CRM systems and practices

Resolve customer complaints via phone, email, mail or social media

Be professional