Urgent Requirement For Customer Service Coordinator

Urgently looking for Tele caller and Customer Service Executive

ob Descriptions :

Location - Bhubaneswar

Salary - - Rs.

Experience - 2 years above in hospitality.

Age - 22 to 32 yrs

Shift - Night Shift.

Education Qualification - Graduation , or diploma in hospitality management etc.

Job Summary:

Responsible for handling inbound and outbound calls to promote hotel services, convert inquiries into bookings, and provide excellent customer service to guests.

Key Responsibilities:

Tele Sales Duties:

- Make outbound calls to prospective customers for room, banquet, and event bookings.

- Explain hotel/resort offers, packages, and promotions clearly.

- Follow up on leads via phone, WhatsApp, and email.

- Maintain and update lead database/CRM.

Customer Service Duties:

- Handle inbound calls for inquiries, bookings, complaints, or information.

- Assist guests with reservation changes, cancellations, and requests.

- Coordinate with front office/reservations for guest requirements.

- Ensure guest satisfaction through polite and professional communication.

Skills Required:

- Strong verbal communication in English, Hindi, and local language.

- Good sales pitch and convincing ability.

- Basic computer skills (MS Office, Email, CRM software).

- Polite, patient, and guest-friendly attitude.

Qualifications:

- Minimum 12th pass or Graduate in any stream.

- 02 years of experience in telecalling or customer service (hospitality preferred).

- Freshers with good communication may apply.

Job Type: Full-time

Benefits:

Cell phone reimbursement

Food provided

Work Location: In person

• Experience

  1 - 3 Years

• No. of Openings

  4

• Education

  Graduate (B.A)

• Role

  Customer Service Coordinator

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face interview location

  At- Bhawani Enclave, Block 3 2B, Saheed Nagar, Bhubaneswar- 751007