Customer Service Associate- International Voice Process

SNG Talent Solutions (Blueyed)

Designation: Customer Support Associate (International Voice Process)

Job Type: Permanent

Job Location: Sector-44, Gurugram, Haryana-

Canada Shift Timings (Night travel allowance + dinner facility at premises)

Working Days: 6 (Mon- Fri work from office and 1 day Work from home)

Job Responsibilities

Deliver excellent technical support (via voice process) while meeting the needs of all technical queries of our clients.

Utilizing the computer system to look up for compatible parts as per customer requirement.

Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner.

Effectively communicating product features, benefits, and warranty policy information to the customers.

Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customers understanding of information and answer

Ensure that urgent customer issues are resolved in the most timely and effective manner possible

Handle various tasks or projects with changing priorities

Experience : 1 - 4 Years

No. of Openings : 5

Education : Any Bachelor Degree, B.A, B.C.A, B.B.A

Role : Customer Service Associate

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India