Customer Service Associate Jobs For 12th Pass Freshers

We are seeking a dedicated Customer Service Associate to join our team in Kanpur, India. This full-time position is ideal for individuals with 0 to 2 years of experience looking to start a career in customer service.

As a Customer Service Associate, your primary role is to assist customers with inquiries and provide exceptional service. You will build positive relationships with customers, ensuring their needs are met and issues are resolved.

Key Responsibilities:

1. **Respond to Customer Inquiries:** Engage with customers through phone, email, or chat to answer questions and provide information about products and services.

2. **Resolve Issues:** Listen carefully to customer concerns, troubleshoot problems, and offer effective solutions to ensure customer satisfaction.

3. **Maintain Records:** Accurately document customer interactions, feedback, and transactions in our system to help improve services.

4. **Follow Up:** Proactively follow up with customers to ensure their issues have been resolved and they are satisfied with the service provided.

5. **Collaborate with Team:** Work closely with other team members to share knowledge and improve overall customer service processes.

Required Skills and Expectations:

Candidates should possess strong communication skills, both verbal and written, and must be friendly and professional when interacting with customers. A proactive attitude and problem-solving abilities are essential for this role. Basic computer skills and familiarity with customer service software are advantageous. You should have at least completed 12th grade to qualify for this position.

• Experience

  0 - 2 Years

• No. of Openings

  82

• Education

  12th Pass

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office