Customer Relationship Manager

Ketsaal Retail LLP

3 - 6 Years
2 Openings
Not Disclosed
Face-to-Face interview
Noida

Key Skills

Relation Manager Relationship Management Customer Relation Management Customer Relationship

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Job Description

lead and manage the customer success vision at company from strategic/operational perspective.

develop best practices and state of the art processes for customer life-cycle management.

work effectively with internal stakeholders ( product sales and purchase teams) to identify product insights, opportunities for ensuring customer delight.

identify market trends, insights and provide thought leadership internally/externally.

retention practices for the smooth functioning.

develop and monitor success metrics for organizing & measuring performance.

ensure resolution of all customer issues and acts as point of contact for escalations for both internal/external stakeholders as and when needed.

using crm for keeping data - support to service team in all customer care questions - collecting feedback about our services.

taking feedback from the potential customers/clients for the business review.

minimum of 3-6 years’ experience. female preferred.

salary: best in the industry