Customer Relationship Manager

Wishluv Buildcon Pvt Ltd

roles and responsibility

• answering inbound/outbound customer calls, as per requirement

• handling customer inquiries, clarifying information to achieve customer satisfaction

• communication with customers over phone and mail

• responsible for all clients' documentation, like welcoming the client through calls and email and helping them to get on-board by providing all the basic information to them regarding the stamp duty registration process.

• sending allotment letters, payment receipts, buyer agreement, issuing demand notes/ reminders, cancellation letters, stamp duty letters, bank noc etc, to existing client

• accepting application forms for new bookings and ensuring that the booking form is logged in and the welcome email is sent to the client

• constantly talking to defaulters and understanding the problems and putting forward the case to the management if required.

• providing timely updates to the clients regarding the project status.

• handling customer queries of walk-in customers over the phone and via emails at various stages of projects.

• build and maintain relationships with key customers.

• quickly and efficiently resolve customer complaints by providing an appropriate solution.

• Experience

  1 - 5 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office