Customer Relationship Manager

Wishluv Buildcon Pvt Ltd

Roles and Responsibility

Answering inbound/outbound customer calls, as per requirement

Handling customer inquiries, clarifying information to achieve customer satisfaction

Communication with customers over phone and mail

Responsible for all clients' documentation, like welcoming the client through calls and email and helping them to get on-board by providing all the basic information to them regarding the stamp duty registration process.

Sending allotment letters, payment Receipts, buyer agreement, issuing demand notes/ reminders, cancellation letters, stamp duty letters, bank NOC etc, to existing client

Accepting application forms for new bookings and ensuring that the booking form is logged in and the welcome email is sent to the client

Constantly talking to defaulters and understanding the problems and putting forward the case to the management if required.

Providing timely updates to the clients regarding the project status.

Handling customer queries of walk-in customers over the phone and via emails at various stages of projects.

Build and maintain relationships with key customers.

Quickly and efficiently resolve customer complaints by providing an appropriate solution.

Experience : 1 - 5 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Customer Relationship Manager

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India