Customer Relationship Management

  • icon job experience 1 - 4 Years
  • icon job opening 2 Openings
  • icon salary 1.5-3.0 Lac/Yr
  • icon job location Haldwani
  • icon job posting Posted 1 days ago

Job Description

Customer Engagement:

Develop and maintain strong relationships with customers through regular communication.

Understand customer needs and preferences to provide tailored solutions and recommendations.

Sales Support:

Assist the sales team in generating leads and closing sales.

Provide exceptional post-sales support to ensure customer satisfaction and loyalty.

Feedback Management:

Collect and analyze customer feedback to identify areas for improvement.

Implement strategies to address customer concerns and enhance their experience.

Order Management:

Oversee the order processing and delivery to ensure timely and accurate fulfillment.

Coordinate with production and logistics teams to manage inventory and stock levels.

Customer Service:

Resolve customer complaints and issues promptly and professionally.

Provide product information and assist customers with inquiries about fabrics, designs, and availability.

CRM Systems and Data Management:

Maintain and update customer records in the CRM system.

Use CRM software to track customer interactions and generate reports on customer trends and behaviors.

Marketing and Promotions:

Collaborate with the marketing team to plan and execute promotional campaigns.

Identify opportunities for cross-selling and up-selling based on customer purchase history.

Market Research:

Stay updated on industry trends and competitor activities.

Conduct market research to identify new business opportunities and potential customer segments.

Skills Required:

Excellent communication and interpersonal skills.

Strong problem-solving and conflict resolution abilities.

Ability to build and maintain long-term customer relationships.

Proficiency in CRM software and data analysis.

Knowledge of the cloth/fashion industry and market trends.

Sales and marketing acumen.

Attention to detail and organizational skills.
  • Experience1 - 4 Years
  • No. of Openings2
  • EducationB.C.A, B.B.A, B.Com, Post Graduate Diploma, M.B.A/PGDM
  • RoleCustomer Relationship Manager
  • Industry TypeJewelry / Gems / Precious Stones
  • Gender[ Male / Female ]
  • Job CountryIndia
  • Job TypeWork from Office

About K J R Devbhoomi Global Services Pvt

"K J R Devbhoomi Global Services Pvt Ltd. is a recognized startup honored by the Department for Promotion of Industry and Internal Trade (DPIIT) for its exceptional contributions in the human resource industry and beyond. Our fully incorporated private limited company is dedicated to revolutionizing the employment landscape, connecting job seekers with meaningful opportunities, and assisting businesses in finding the right talent. With a commitment to integrity, innovation, and empowerment, we strive to make a positive impact on individuals and communities by providing personalized recruitment solutions, skill development programs, and community-focused initiatives. Join us in our mission to build a brighter future for all."
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