Customer Relationship Management

K J R Devbhoomi Global Services Pvt

customer engagement:

develop and maintain strong relationships with customers through regular communication.

understand customer needs and preferences to provide tailored solutions and recommendations.

sales support:

assist the sales team in generating leads and closing sales.

provide exceptional post-sales support to ensure customer satisfaction and loyalty.

feedback management:

collect and analyze customer feedback to identify areas for improvement.

implement strategies to address customer concerns and enhance their experience.

order management:

oversee the order processing and delivery to ensure timely and accurate fulfillment.

coordinate with production and logistics teams to manage inventory and stock levels.

customer service:

resolve customer complaints and issues promptly and professionally.

provide product information and assist customers with inquiries about fabrics, designs, and availability.

crm systems and data management:

maintain and update customer records in the crm system.

use crm software to track customer interactions and generate reports on customer trends and behaviors.

marketing and promotions:

collaborate with the marketing team to plan and execute promotional campaigns.

identify opportunities for cross-selling and up-selling based on customer purchase history.

market research:

stay updated on industry trends and competitor activities.

conduct market research to identify new business opportunities and potential customer segments.

skills required:

excellent communication and interpersonal skills.

strong problem-solving and conflict resolution abilities.

ability to build and maintain long-term customer relationships.

proficiency in crm software and data analysis.

knowledge of the cloth/fashion industry and market trends.

sales and marketing acumen.

attention to detail and organizational skills.

• Experience

  1 - 4 Years

• No. of Openings

  2

• Education

  B.B.A, B.C.A, B.Com, M.B.A/PGDM, Post Graduate Diploma

• Role

  Customer Relationship Manager

• Industry Type

  Jewelry / Gems / Precious Stones

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office