CRM- Customer Relationship Executive

K D Groups

Responsibilities:

1. CRM System Management: Administer and maintain our CRM system, ensuring data accuracy, security, and accessibility to authorized personnel.

Entry and Analysis: Input and update customer data, including contact information and interaction history. Analyze data to identify trends and opportunities for improvement.

3. Customer Segmentation: Create and maintain customer segments for targeted marketing campaigns and personalized communication.

aign Development: Collaborate with marketing and sales teams to develop and execute email marketing campaigns, newsletters, and other customer communications.

5. Automation: Implement and manage automated workflows and processes to streamline customer interactions and improve efficiency.

6. Reporting and Analytics: Generate and analyze reports to assess the effectiveness of CRM strategies and make data-driven recommendations for enhancements.

7. User Training and Support: Train employees on CRM best practices and provide ongoing support to ensure the system is utilized effectively.

Privacy and Compliance: Ensure CRM data complies with relevant data protection regulations, such as GDPR, and establish and maintain data privacy practices.

9. Customer Feedback: Collect and analyze customer feedback to improve CRM strategies and address any issues promptly.

Qualifications:

- Any one can apply.

- Proven experience with CRM software.

- Strong analytical skills and the ability to interpret data.

- Good communication and interpersonal skills.

- Detail-oriented with a focus on data accuracy and quality.

- Understanding of data privacy regulations and best practices.

- Familiarity with marketing and automation tools.

- Problem-solving mindset and a proactive approach to CRM management.

Experience : 0 - 1 Years

No. of Openings : 02

Education : Diploma, Professional Degree, Any Bachelor Degree

Role : Customer Relationship Executive

Industry Type : Manufacturing / Production / Quality

Gender : [ Male / Female ]

Job Country : India