Skills and Qualifications:
Strong Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers effectively.
Customer Service Orientation: A commitment to providing exceptional service and ensuring customer satisfaction.
Problem-Solving Skills: The ability to identify and resolve customer issues in a timely manner.
Analytical Skills: The ability to analyze customer data and trends to identify areas for improvement.
Empathy and Patience: The ability to understand and respond to customer needs with empathy and patience.
Technical Proficiency: Proficiency in using CRM systems and other customer service tools.
Industry Knowledge: Depending on the specific industry, knowledge of relevant products or services may be required.
Experience
0 - 3 Years
No. of Openings
5
Education
Graduate (B.B.A, B.Com)
Role
Customer Relation Officer
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Sajeevan Complex, Mother Theresa Road, Edapally, Kochi, Ernakulam, Kerala – 682 024