Customer Relationship Executive Jobs For Freshers - Kolkata

Data Talks

Fresher
10 Openings
Not Disclosed
Posted today
Walk in interview
Kolkata

Key Skills

Computer Customer Relation

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Job Description

- responding to customer inquiries via phone, email, or chat: you will be responsible for addressing customer queries and concerns promptly and professionally, providing accurate information and solutions as needed.

- handling complaints and resolving conflicts: you will need to listen to customer complaints with empathy, de-escalate tense situations, and work towards finding satisfactory resolutions that meet both the customer's needs and company policies.

- maintaining customer records: keeping accurate and up-to-date records of customer interactions, transactions, inquiries, and feedback is essential for tracking customer preferences and improving service quality.

- collaborating with other departments: communicating effectively with other teams such as sales, marketing, and technical support to ensure a cohesive customer experience and address complex issues that require cross-functional solutions.

- demonstrating excellent communication skills: clear and empathetic communication is crucial in customer relations, as you will need to convey information effectively, actively listen to customers, and build rapport to foster positive relationships.

required skills and expectations:

- strong verbal and written communication skills

- ability to multitask and prioritize tasks effectively

- basic computer literacy and proficiency in using communication tools such as email and chat

- empathy, patience, and a customer-focused approach to problem-solving

- willingness to learn and adapt to new processes and technologies

- high school diploma or equivalent (12th pass) required, prior experience in customer service is a plus but not mandatory for freshers.