Customer Care Specialist

Job Description

Profile - Customer Care Specialist

Location- Bangalore , Marathahalli

Salary - 3 to LPA

Exp - 1 to 5 years

Semi voice process

Job Description

- Handling inbound or outbound calls and / or emails

- Knowledge of TAT, compliance, ticketing systems, CSAT.

- Working on short SLA and clearing backlogs.

- Should be familiar with Customer Empathy, customer service.

- Ensure no errors occurred while assisting customers

- Reaching productivity that meets job standards, while working with speed and accuracy.

- Answer queries about products or the company.

- Responding in a timely and effective manner to all internal communication

- Adheres to and supports company policies and practices

Note:Rotational off and Rotational Shift time.

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Customer Care Specialist

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office