Customer Care Executive

Gobuzy

1. A customer support teams underlying focus is on problem-solving in the short term.

2. Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.

3. Customer support is measured by factors like speed and quality of help received.

4. Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating, and net promoter score.

Experience : 0 - 1 Years

No. of Openings : 5

Education : Diploma

Role : Customer Care Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India