Customer Service Executive - Ongole Prakasam

We are looking for a motivated and friendly Customer Care Executive to join our team. In this part-time role, you will work from home and help customers with their inquiries and issues. If you enjoy assisting people and have good communication skills, we would love to hear from you.

**Key Responsibilities:**

- **Respond to Customer Queries:** You will handle questions and requests from customers via phone, email, or chat, ensuring timely and accurate responses to their concerns.

- **Resolve Issues:** If customers encounter problems, you will work to find solutions, guiding them through the troubleshooting process to ensure their satisfaction.

- **Maintain Customer Records:** You are responsible for updating customer information and interaction records in our database, which helps in providing better service in the future.

- **Provide Product Information:** You will inform customers about our products and services, helping them make informed decisions that meet their needs.

- **Gather Feedback:** Collecting and recording customer feedback is crucial for improving our services, so you will ask customers about their experiences and suggestions.

**Required Skills and Expectations:**

- Strong verbal and written communication skills are essential to engage effectively with customers.

- Good problem-solving abilities to quickly identify customer issues and provide solutions.

- Basic computer skills are important for using various customer management software and keeping accurate records.

- A positive attitude and willingness to learn are key in creating a friendly environment for customers.

- Prior experience in customer service will be an advantage, though not mandatory.

Candidates with a minimum of 1-5 years of experience and a 12th-grade education are encouraged to apply.

• Experience

  1 - 5 Years

• No. of Openings

  100

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Part Time

• Work Location Type

  Work from Home